Conditions d’utilisation

 

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 06/04/2025

ARTICLE 1 — GENERAL PROVISIONS

These General Terms and Conditions of Sale (hereinafter referred to as "GTC") govern transactions made on the Operator's website, also referred to as the "Site Operator." These GTC are permanently available on the site for consultation and can be provided to customers by various means upon request.

For any order placed, agreeing to the GTC is mandatory. The customer confirms acceptance by checking a specific box or clicking on a dedicated button, thereby confirming they have read and accepted the GTC before finalizing their purchase.

The confirmation of the order by the buyer signifies their agreement with the GTC in effect at the time of the order. The Operator commits to archiving and enabling the reproduction of these GTC for future reference.

ARTICLE 2 — DESCRIPTION OF PRODUCTS

The site offers the online sale of the following products: Waterproof travel bags for makeup and vaccum travel backpack, referred to as "Product(s)." These products are available to any user, whether an individual or an entity, referred to as "Customer."

Each Product is presented with a detailed description either directly provided by the supplier or accessible via an external link to the manufacturer's site. This description highlights the essential characteristics of the product. It is important to note that product images on the site are not contractual. User manuals, if necessary, are available on the site or are provided at the time of delivery. All products sold comply with current legal standards in France.

The Customer assumes full responsibility for the conditions and consequences of their access to the site, including any costs imposed by third parties such as internet service providers, which are at their expense. It is also the Customer’s responsibility to ensure that they have the necessary equipment to access the site, and that it is secure and suitable for the intended use. The Customer must ensure that their computer configuration does not pose security risks and is capable of navigating the site.

ARTICLE 3 — ORDERS PLACED ON THE SITE

The Site Operator commits to ensuring the availability of its products, but these are offered within the limits of available stock. If a product ordered by the customer becomes unavailable after the order despite the Operator's efforts, the Operator will inform the customer by email as soon as possible.

The customer will then have the following two options:

  • Receive a product of equivalent quality and price to the one initially ordered, or

  • Receive a refund for the amount of the ordered product, no later than fourteen (14) working days after payment.

Aside from the refund for the unavailable product if the customer opts for this solution, the Operator is not required to pay any cancellation indemnity.

Unless otherwise stated in these GTC and without affecting the right of withdrawal provided by the applicable legislation, orders placed by the customer are considered final and binding.

ARTICLE 4 — PAYMENT METHODS

The Customer acknowledges that any order placed on the Site constitutes a financial commitment and must make a payment in exchange for the requested Product.

The Site Operator reserves the right to verify the authenticity of the payment before shipping the order using any necessary methods.

Regarding transactions, the Site Operator accepts the various payment solutions listed on the site.

ARTICLE 5 — PAYMENT OF THE PRICE

The price of products at the time of order is presented in the customer's currency and is inclusive of all taxes (VAT) for UK and USA orders. Product prices for Australia do not include taxes (VAT). Delivery and transport costs are included in the prices.

In the case of a promotion, the Operator guarantees the application of the promotional price to all orders placed during the announced promotional period.

Payment must be made in the customer's currency. The total amount becomes payable once the order is confirmed. The displayed prices take into account any discounts and rebates that the Operator may offer. Any additional delivery or transportation fees, if applicable, will be added to the product prices and clearly specified before the Customer finalizes the order.

The total amount payable by the Customer, along with a breakdown of this amount, will be clearly displayed on the order confirmation page.

ARTICLE 6 — FORMATION OF THE CONTRACT

The contract between the Site Operator and the Customer is established as soon as the Customer sends the confirmation of their order. This confirmation is made through a "double-click" process: the Customer selects their products, verifies them in their cart, accepts the general terms and conditions (GTC), and proceeds to payment by entering their payment details.

This "double-click" process constitutes an electronic signature that holds the same legal value as a handwritten signature and definitively seals the Customer's order.

The Site Operator commits to securely storing the order and invoice records, which serve as reliable proof of the contract. Unless proven otherwise, these records are recognized as valid proof of the transactions made between the Site Operator and its Customers.

The Customer has the right to cancel their order in writing for reasons such as non-compliance of the product, significant delivery delays, or an unjustified price increase, and may request a refund of their deposit with interest. On the other hand, the Site Operator may cancel the order if the Customer refuses delivery or fails to finalize payment at the time of delivery.

ARTICLE 7 — RETENTION OF TITLE

The Site Operator remains the exclusive owner of the Products ordered on the Site until the full payment of the price, including any shipping fees.

ARTICLE 8 — SHIPPING AND DELIVERY

The online sale offers presented on the site are reserved for consumers residing in Australia, USA and the United Kingdom.

Delivery is understood as the transfer of physical possession or control of the Product to the Customer.

The shipping costs are those specified at the time of order completion and are accepted upon validation of the order.

The Operator commits to delivering the Products within a maximum period of thirty (30) days after receipt of the order, in accordance with the delivery date indicated on the Site for each Product.

The delivery times are stated in business days on the Site at the time of the order. These times include preparation and shipping of the order, as well as the time estimated by the carrier.

The Operator commits to shipping the Products in accordance with the times announced on each Product page and in the cart, provided that the payment for the order has not been previously declined.

However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email to inform the Customer of the new delivery date.

The Products will be delivered to the address provided by the Customer during the order. It is the Customer's responsibility to ensure that this address is correct. The Operator's responsibility will not be engaged if the address provided by the Customer is incorrect, preventing or delaying delivery.

Upon delivery, the Customer may be asked to sign a receipt.

Upon delivery, the Customer is responsible for checking that the Products delivered are in accordance with the order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery slip. No claims regarding the quantity or condition of the Product will be accepted if the claim was not made on the delivery slip.

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered Product does not fully satisfy the Customer, they may return it to the Operator. The Customer has fourteen (14) days from the date of receipt of the order to do so.

In accordance with Article L.221-21 of the Consumer Code and in order to exercise this right of withdrawal under the conditions of Articles L.221-18 and following of the Consumer Code, the Customer is invited to fill out the following standard withdrawal form:

Letter to be sent by registered mail with acknowledgment of receipt:

First and last name of the consumer
Their address
Postal code - City
Recipient: First and last name of the seller
Seller's address
Postal code - City
Date of the letter: [date]

Dear Sir/Madam,
On [indicate the date on the order form], I ordered [name of the product, e.g., the DVD collection, the chair] that you delivered (or that I received) on [date].
In accordance with Article L. 221-18 of the Consumer Code, I am exercising my right of withdrawal.
Therefore, I kindly ask you to reimburse me, as soon as possible and no later than 30 days after the receipt of this letter, the amount of [amount] euros that I paid when placing my order, in accordance with the provisions of Article L. 221-24 of the Consumer Code.
Please find enclosed [indicate the returned item] which I am returning.
Yours faithfully,
[Signature]

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by email.

If applicable, the Customer may exercise their right of withdrawal by notifying the Operator of the following information:

  • Name

  • Address

  • Phone number and email address

  • Decision to withdraw with an unambiguous declaration (e.g., letter sent by post, fax, or email, provided these details are available and appear on the standard withdrawal form). The Customer may use the standard withdrawal form, but it is not mandatory.

Return shipping costs are at the Consumer's expense.

The exceptions in Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, notably if the order is a contract for:

  • The provision of services fully performed before the end of the withdrawal period and whose execution began after the consumer's prior express agreement and express waiver of their right of withdrawal;

  • The provision of goods or services whose price depends on fluctuations in the financial market outside the professional's control and which may occur during the withdrawal period;

  • The provision of goods made to the consumer's specifications or clearly personalized;

  • The provision of goods that are perishable or have a short shelf life;

  • The provision of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;

  • The provision of goods that, after delivery, by their nature, are mixed inseparably with other items;

  • The provision of alcoholic beverages whose delivery is deferred for more than thirty (30) days and whose agreed value at the time of the contract depends on fluctuations in the market outside the professional's control;

  • Emergency maintenance or repair work requested by the consumer at their home, limited to spare parts and strictly necessary work to address the emergency;

  • The provision of audio or video recordings or computer software that has been unsealed by the consumer after delivery;

  • The provision of newspapers, periodicals, or magazines except for subscription contracts for these publications;

  • Contracts concluded at a public auction;

  • The provision of services related to accommodation, other than residential accommodation, transport services, car rentals, catering, or leisure activities that must be provided on a specific date or within a specific period;

  • The provision of digital content not supplied on a tangible medium, whose execution began after the consumer's express prior agreement and waiver of their right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, unused, and with all accessories if any.

In addition to the returned Product, the return package must also contain a letter specifying the Customer's full contact details (name, surname, address) as well as the order number and the original purchase invoice.

The Operator will refund the Customer the amount of the Product within fourteen (14) workings days from receiving the Product and all elements needed to process the Customer's refund. This refund will be made using the same payment method the Customer used for their order. If the Customer paid with gift cards/vouchers, they may be refunded via gift cards/vouchers, at the Operator’s discretion.

By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges being informed of the withdrawal procedures.


ARTICLE 10 — CUSTOMER SERVICE

The Customer can contact the Operator's customer service:

  • By calling the following number: +33 7 80 78 51 95 during the following opening hours: Monday to Thursday from 3:00 PM to 10:00 PM, and Saturday from 9:00 AM to 5:00 PM CET.

  • By email at contact@jad-com.com, indicating their name, phone number, the subject of their request, and the order number related to their inquiry.

ARTICLE 11 — INTELLECTUAL PROPERTY AND SITE USE LICENSE

The Operator is the sole owner of all elements on the Site, including but not limited to all texts, files, images (animated or static), photographs, videos, logos, drawings, models, software, trademarks, visual identity, databases, site structure, and all other intellectual property elements and data or information (hereinafter referred to as "Elements") which are protected by French and international laws and regulations related to intellectual property.

As a result, none of the Elements on the Site can be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, rented, or exploited in any other way, whether free of charge or for consideration, by the Customer or any third party, by any means or on any medium, known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis. The Customer is solely responsible for any unauthorized use and/or exploitation.

Furthermore, it is specified that the Operator does not own the content uploaded by Customers to the Site. The Customers remain fully responsible for it and guarantee the Operator against any claims related to it. Customers grant the Operator a non-exclusive, transferable, sublicensable, royalty-free, and global license to use the intellectual property content they publish on the Site for the duration of the protection of these contents.

The Operator reserves the right to take legal action against those who do not comply with the prohibitions in this article.

ARTICLE 12 — LIABILITY AND LEGAL WARRANTY OF CONFORMITY

12.1 Liability

The Operator cannot be held responsible for the non-performance of the contract due to the Customer or due to an event qualified as force majeure by the competent courts, or due to an unforeseen and insurmountable event by any third party.

The Operator cannot be held responsible for the information imported, stored, and/or published on the Site by the Customers. The Operator is not responsible for any information published by a Customer on the Site and any direct or indirect damages that this use may cause to a third party, with the Customer being solely responsible for this publication.

The Customer acknowledges that the characteristics and constraints of the internet do not guarantee the security, availability, and integrity of data transmissions on the internet. Therefore, the Operator does not guarantee that the Site and its services will operate without interruption or errors. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to evolve the content and/or presentation.

The Operator cannot be held responsible for the use made of the Site and its services by the Customers in violation of these Terms and Conditions and for any direct or indirect damages that such use may cause to a Customer or a third party. In particular, the Operator is not responsible for any false statements made by a Customer and their behavior towards third parties. If the Operator's liability is invoked due to such behavior by one of its Customers, the Customer agrees to indemnify the Operator against any judgment rendered against it, as well as to reimburse the Operator for all expenses, including lawyer fees, incurred in its defense.

The Customer is solely responsible for all content they upload on the Site, and they expressly declare that they hold all rights to it and guarantee that the Operator will not be held responsible for any violations of third-party rights, particularly intellectual property rights, or for content that infringes on the rights of individuals (such as defamation, insults, etc.), privacy, public order, or good morals (such as incitement to racial hatred, child pornography, etc.). In case of violation of applicable laws, public morals, or these Terms and Conditions, the Operator may exclude Customers guilty of such violations and remove any references to or content related to those violations. The Operator is considered a host in relation to content uploaded by third parties. As such, the Operator has no general obligation to monitor content transmitted or stored via the Site. If the Operator's liability is invoked due to content uploaded by the Customer, the Customer agrees to indemnify the Operator against any judgment rendered against it and reimburse the Operator for all expenses, including lawyer fees, incurred in its defense.

In addition to any additional contractual guarantee (commercial warranty) that may be granted, the Products are subject to the legal warranty of conformity provided for in articles L.217-4 and following of the Consumer Code (including L.217-4 to L.217-14 of the Consumer Code) and the warranty for hidden defects provided for in articles 1641 to 1649 of the Civil Code.

12.2 Legal Warranty of Conformity

When acting within the framework of the legal warranty of conformity (if applicable to the product(s)):

  • You benefit from a two (2) year period from the delivery of the product to take action;

  • You can choose between the repair or replacement of the product, subject to the cost conditions provided by article L.217-9 of the Consumer Code;

  • You are exempt from having to prove the existence of the non-conformity of the product during the twenty-four (24) months following the delivery of the product (except for second-hand goods).

12.3 Return Procedure

After notification, the Customer will receive return instructions, including the address to which the product should be returned. Products must be returned in their original packaging, complete (accessories, instructions, etc.), and accompanied, if possible, by a copy of the purchase invoice (which may be sent by email).

Return Costs: Except in the case of defective products or proven non-conformity, the return costs are the responsibility of the Customer. If the product is recognized as defective or non-conforming by the Operator, all return costs will be reimbursed to the Customer.

Return Handling: Upon receipt of the returned products, the Operator commits to promptly examine the products and inform the Customer of the status of the return. If the return is validated, the Operator will either exchange the product or refund the amount paid by the Customer, depending on their preference, within 14 days. This period may be extended if further investigations are required.

Exceptions: Except in the case of defective products or proven non-conformity, products that are incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the specified conditions are not met.

12.4 Warranty for Hidden Defects

The Customer can choose to invoke the warranty for hidden defects under article 1641 of the Civil Code. In this case, the Customer can choose between the termination of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

ARTICLE 13 — PERSONAL DATA

For more information about the use of personal data by the Operator, please carefully read the Privacy Policy regarding the respect of privacy (the "Privacy Policy"). You can consult this Privacy Policy at any time on the Site.

ARTICLE 14 — HYPERTEXT LINKS

The hypertext links available on the Site may lead to third-party websites not operated by the Operator. These links are provided solely for the convenience of the Client to facilitate access to resources available on the Internet. If the Client uses these links, they will leave the Site and accept to use the third-party sites at their own risk, and, where applicable, in accordance with the terms and conditions governing these sites.

The Client acknowledges that the Operator does not control or contribute in any way to the development of the terms of use and/or content applicable to or featured on these third-party sites.

Therefore, the Operator cannot be held responsible in any way for these hypertext links.

Furthermore, the Client acknowledges that the Operator cannot endorse, guarantee, or assume responsibility for any part of the terms of use and/or content of these third-party sites.

The Site may also contain promotional hypertext links and/or advertising banners pointing to third-party sites not operated by the Operator.

The Operator encourages the Client to report any hypertext link on the Site that leads to a third-party site containing content that is contrary to the law and/or public morals.

The Client cannot use and/or insert a hypertext link pointing to the site without the prior written consent of the Operator on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless explicitly refused, the Client authorizes the Operator to mention their name and surname in its communication materials (such as posting reviews on the website, etc.).

ARTICLE 16 — GENERAL PROVISIONS

ENTIRE AGREEMENT

These General Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator regarding their subject matter. If one or more provisions of these General Terms and Conditions are declared invalid due to a law, regulation, or a final court decision, the remaining provisions will retain their full force and effect. Additionally, the failure of either party to enforce any breach of any provision of these General Terms and Conditions should not be interpreted as a waiver of its right to enforce such a breach in the future.

PROCEDURE FOR VERIFYING REVIEWS

Objective of Verification: The Operator is committed to maintaining the integrity and authenticity of the reviews published on its site. This procedure aims to verify the truthfulness and relevance of the reviews submitted by Clients to provide reliable and transparent information to future buyers.

Criteria for Publication: All reviews submitted by Clients will be evaluated before publication. Criteria include the relevance of the comment to the product, the absence of inappropriate, discriminatory, or offensive language, and compliance with current legal and ethical guidelines.

Verification Method:

  • Purchase Verification: Only Clients who have made a verified purchase can submit a review. The Operator ensures that each review is associated with a real purchase on the site.

  • Moderation by the Team: Reviews are moderated by the Operator to ensure that they comply with the established criteria. The Operator may contact the review author to request further details or additional evidence if necessary.

  • Right to Respond: The Operator reserves the right to respond to any published review to clarify a situation or correct inaccurate information. The right to respond is exercised in a respectful and constructive manner.

  • Rejection and Deletion of Reviews: Reviews not meeting the publication criteria may be rejected or deleted after publication if new information indicates that a review no longer complies with the verification standards.

  • Transparency: The Operator is committed to maintaining transparency by displaying all reviews, whether positive or negative, as long as they meet the publication criteria.

This procedure protects both the Clients' interests and the Operator's integrity by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The Client has the option to subscribe to the Bloctel service to avoid being contacted by the Operator once the sales contract is completed (order received). To do so, they must visit the following website: https://www.bloctel.gouv.fr/

MODIFICATIONS OF THE TERMS AND CONDITIONS

The Operator reserves the right to modify at any time, without notice, the content of the Site or the services available on it and/or to temporarily or permanently cease the operation of all or part of the Site.

Furthermore, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet as well as these General Terms and Conditions. The Client is therefore required to refer to these General Terms and Conditions before any use of the Site.

The Client acknowledges that the Operator cannot be held responsible in any way for these modifications, suspensions, or cessations.

The Operator advises the Client to save and/or print these General Terms and Conditions for safe and durable storage, so they can refer to them at any time during the execution of the contract if needed.

COMPLAINT — MEDIATION

In the event of a dispute, the Client must first contact the customer service of the company using the following contact details: contact@jad-com.com +33 7 80 78 51 95.

If the complaint submitted to customer service is unsuccessful or if there is no response within ten (10) days, the Client can submit the dispute concerning the order form or these General Terms and Conditions, opposing the Operator, to the following mediator:

CM2C.

The mediator will attempt, in full independence and impartiality, to bring the parties together in order to reach an amicable solution. The parties remain free to accept or refuse mediation and, in the case of mediation, to accept or refuse the solution proposed by the mediator.

The client is also informed that they can resort to the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

APPLICABLE LAW

These General Terms and Conditions are governed by, interpreted, and applied in accordance with French law.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CLIENT

The Client acknowledges having carefully read these General Terms and Conditions.

By registering on the Site, the Client confirms that they have read and accepted these General Terms and Conditions, thereby becoming contractually bound by their terms.

The General Terms and Conditions applicable to the Client are those available at the time of the order, and a dated copy of them can be provided upon the Client's request. It is specified that any modification of the General Terms and Conditions made by the Operator will not apply to any order placed prior to such modification unless explicitly agreed upon by the Client at the time of the order.